The purpose of the Ombudsman is to provide a knowledgeable, informed contact when REALTOR® members or members of the public have real estate related concerns that have not been addressed by an individual REALTOR®.

The Ombudsman process usually involves parties who have not filed an ethics complaint, but have experienced a breakdown in communication requiring informal resolution. Often the Ombudsman functions as an intermediary who communicates the concerns of one party to the other over the phone, so a positive relationship can be restored.